{"id":2270,"date":"2023-05-21T14:19:51","date_gmt":"2023-05-21T12:19:51","guid":{"rendered":"https:\/\/multisite.mindd.dev\/hap-maastricht\/?post_type=faq&#038;p=2270"},"modified":"2025-07-10T09:55:34","modified_gmt":"2025-07-10T07:55:34","slug":"pourquoi-appels-telephoniques-enregistres","status":"publish","type":"faq","link":"https:\/\/hapmaastricht.nl\/fr\/questions-frequentes\/pourquoi-appels-telephoniques-enregistres\/","title":{"rendered":"Pourquoi les appels t\u00e9l\u00e9phoniques sont-ils enregistr\u00e9s ?"},"content":{"rendered":"\n<p>Tous les appels sont enregistr\u00e9s \u00e0 l\u2019adresse suivante :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>afin d\u2019\u00e9viter les malentendus sur le bon d\u00e9roulement des \u00e9v\u00e9nements dans les proc\u00e9dures ult\u00e9rieures, par exemple en cas de plainte ou de divergence d\u2019opinions sur un conseil donn\u00e9,<\/li>\n\n\n\n<li>&nbsp;entretiens dans le cadre du contr\u00f4le qualit\u00e9,<\/li>\n\n\n\n<li>cr\u00e9er&nbsp;la possibilit\u00e9 de suivre et, le cas \u00e9ch\u00e9ant, d\u2019am\u00e9liorer la qualit\u00e9 de la communication t\u00e9l\u00e9phonique,<\/li>\n\n\n\n<li>En cas de plaintes de patients, utilisez la conversation&nbsp;&nbsp;comme source d\u2019information.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Tous les appels sont enregistr\u00e9s \u00e0 l&rsquo;adresse suivante\u00a0:<\/p>\n","protected":false},"menu_order":78,"template":"","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"question_type":[45],"class_list":["post-2270","faq","type-faq","status-publish","hentry","question_type-confidentialite"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pourquoi les appels t\u00e9l\u00e9phoniques sont-ils enregistr\u00e9s ? 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