{"id":2143,"date":"2023-05-19T09:33:10","date_gmt":"2023-05-19T07:33:10","guid":{"rendered":"https:\/\/multisite.mindd.dev\/hap-maastricht\/?page_id=2143"},"modified":"2026-07-01T11:34:41","modified_gmt":"2026-07-01T09:34:41","slug":"conseil-des-clients","status":"publish","type":"page","link":"https:\/\/hapmaastricht.nl\/fr\/conseil-des-clients\/","title":{"rendered":"Conseil client"},"content":{"rendered":"\n\n\n<p class=\"wp-block-paragraph\">Le conseil d\u2019administration du GP Emergency Post estime qu\u2019il est important d\u2019impliquer les patients dans nos soins.<br>Cela nous aide \u00e0 am\u00e9liorer les soins. <br>La Loi sur la participation des clients dans les \u00e9tablissements de sant\u00e9 (WMCZ) s\u2019inscrit parfaitement dans cette loi et constitue une base juridique pour la cr\u00e9ation d\u2019un Conseil des clients. <br>Depuis 2022, la caserne des m\u00e9decins g\u00e9n\u00e9ralistes de Maastricht et Heuvelland dispose \u00e9galement d\u2019un Conseil des clients.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Objectif<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le Conseil des clients repr\u00e9sente les int\u00e9r\u00eats des clients.<br>Cela signifie que nous regardons avec les yeux de tous les habitants de la r\u00e9gion la mani\u00e8re dont le poste d\u2019urgence g\u00e9n\u00e9raliste accomplit ses missions. <br>Chaque r\u00e9sident peut \u00eatre patient de la station d\u2019urgence du m\u00e9decin g\u00e9n\u00e9raliste \u00e0 tout moment. <br>Le Conseil des clients peut donner des conseils sollicit\u00e9s ou non sollicit\u00e9s \u00e0 la direction du poste d\u2019urgence des m\u00e9decins g\u00e9n\u00e9ralistes. Par exemple, concernant les informations des patients, la protection de la vie priv\u00e9e et la proc\u00e9dure de r\u00e9clamation.  Le conseil d\u2019administration du GP Emergency Post et le Conseil des clients tiennent des r\u00e9unions r\u00e9guli\u00e8res \u00e0 ce sujet.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">T\u00e2ches<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le Conseil des clients se concentre sur l\u2019int\u00e9r\u00eat g\u00e9n\u00e9ral des patients qui b\u00e9n\u00e9ficient des soins propos\u00e9s par la station d\u2019urgence g\u00e9n\u00e9raliste de Maastricht et Heuvelland.<br>Nous r\u00e9fl\u00e9chissons et discutons de divers sujets.<br>Avez-vous une id\u00e9e pour am\u00e9liorer les soins et\/ou la communication ? Merci de nous en informer via le formulaire en bas de cette page. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Composition<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le Conseil client compte actuellement 5 membres. <br>Ils repr\u00e9sentent des clients de toute la zone de r\u00e9partition des postes d\u2019urgence des m\u00e9decins g\u00e9n\u00e9ralistes de Maastricht et Heuvelland.<br>Les membres n\u2019ont aucun lien substantiel ou commercial avec le poste d\u2019urgence des m\u00e9decins g\u00e9n\u00e9ralistes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Membres<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">John Wintjens, pr\u00e9sident<br>Koos Munnecom, secr\u00e9taire<br>Trudy Dolmans<br>Annemiek Wijnheijmer<br>Janny de Vries<br>Toine Camps<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Postes vacants<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Il n\u2019y a pas de postes vacants pour le moment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Rapport annuel<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00e9l\u00e9chargez ici <a href=\"https:\/\/hapmaastricht.nl\/wp-content\/uploads\/sites\/30\/2026\/03\/JAARVERSLAG-Clientenraad-HAP-2025.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">le rapport annuel<\/a> 2025.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contactez-nous via le formulaire ci-dessous. <br>Nous discuterons de votre question ou commentaire lors de la prochaine r\u00e9union. <br>Vous recevrez alors une r\u00e9ponse substantielle de notre part. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Veuillez noter ! <\/strong>Avez-vous une plainte concernant un m\u00e9decin g\u00e9n\u00e9raliste de service ou d\u2019autres employ\u00e9s de la station d\u2019urgence du m\u00e9decin g\u00e9n\u00e9raliste ? Le Conseil des clients ne s\u2019en occupe pas. Lisez-en plus sur la fa\u00e7on de d\u00e9poser une <a href=\"https:\/\/hapmaastricht.nl\/veelgestelde-vragen\/klachten-complimenten\/\">plainte ici<\/a> . <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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La loi sur la participation des clients des \u00e9tablissements de sant\u00e9 (WMCZ) s&rsquo;inscrit parfaitement dans cette optique et donne ainsi \u00e0 toutes les institutions une base l\u00e9gale pour \u00e9tablir un conseil des clients. C&rsquo;est pourquoi il a \u00e9t\u00e9 d\u00e9cid\u00e9 en 2022 de cr\u00e9er un tel conseil pour le poste d&rsquo;urgence des m\u00e9decins g\u00e9n\u00e9ralistes de Maastricht et Heuvelland. Objectif Le Conseil des clients a pour objectif de repr\u00e9senter les int\u00e9r\u00eats communs des clients. Avec les yeux de tous les habitants de la r\u00e9gion, nous examinons comment le poste d&rsquo;urgence de m\u00e9decine g\u00e9n\u00e9rale s&rsquo;acquitte de ses t\u00e2ches. [&#8230;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":42,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-2143","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conseil client - Poste d&#039;urgence g\u00e9n\u00e9raliste Maastricht<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hapmaastricht.nl\/fr\/conseil-des-clients\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conseil client - Poste d&#039;urgence g\u00e9n\u00e9raliste Maastricht\" \/>\n<meta property=\"og:description\" content=\"Le conseil d&#039;administration du General Practice Emergency Post attache une grande importance \u00e0 l&#039;implication et \u00e0 la participation des patients afin d&#039;am\u00e9liorer la qualit\u00e9 des soins. La loi sur la participation des clients des \u00e9tablissements de sant\u00e9 (WMCZ) s&#039;inscrit parfaitement dans cette optique et donne ainsi \u00e0 toutes les institutions une base l\u00e9gale pour \u00e9tablir un conseil des clients. C&#039;est pourquoi il a \u00e9t\u00e9 d\u00e9cid\u00e9 en 2022 de cr\u00e9er un tel conseil pour le poste d&#039;urgence des m\u00e9decins g\u00e9n\u00e9ralistes de Maastricht et Heuvelland. Objectif Le Conseil des clients a pour objectif de repr\u00e9senter les int\u00e9r\u00eats communs des clients. Avec les yeux de tous les habitants de la r\u00e9gion, nous examinons comment le poste d&#039;urgence de m\u00e9decine g\u00e9n\u00e9rale s&#039;acquitte de ses t\u00e2ches. 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