Life threatening situation? Always call 112

Working method

First find out whether you should immediately go to the doctor with your complaint

It is important that you only call us if your complaint is urgent. To find out, we advise you to complete the ‘Should I go to the doctor’ questionnaire on our homepage. Within 1 minute you can judge for yourself whether your complaint is urgent. It is possible that your complaint is not an emergency and that you are advised to call your own GP during office hours. In certain cases you will receive advice on what you can do yourself to reduce your complaints.

NB! When you contact us, keep at hand: your proof of identity with your citizen service number (BSN), your insurance card and an up-to-date overview of the medicines you use.

On the phone

The triagist, a specially trained doctor’s assistant, will ask you for your personal details and the nature of your complaints. This is called triage. Based on this conversation, the triagist decides whether:

  • you receive self-care advice,
  • you receive a consultation by telephone,
  • you can come to the GP post for an appointment,
  • a GP comes to you at home,
  • you are referred to another acute care provider, such as a dentist or a specialist in the Hospital.

Remote consultation

In some cases we can provide remote care with the intervention of a general practitioner. This takes place by telephone. Digitization of care makes this possible. Think of sending a photo by the patient, assessing it by the GP and then obtaining treatment advice. You may also be in contact via video calling. There does not always have to be physical contact with the doctor. The same rate is charged for this “remote consultation” as for a consultation at the GP Emergency Post.

At the GP Emergency Post

If you are given an appointment at the GP Emergency Post, we ask you:

  • to take along: your ID, insurance card and an up-to-date overview of the medicines you use,
  • to be present at the agreed time. You will be helped in a treatment room or in a consultation room. This depends on the type of your request for help. A separate consultation hour applies to both rooms. It is possible that a patient who has arrived later will be treated earlier.

Medical examination

  • The GP on duty will examine you and will give you medical advice and/or treatment and/or refer you for further research.
  • In this case you will be asked to wait for the results of the examinations. On the basis of the results, the doctor will determine which further treatments are needed.
  • If medicines are prescribed, you can pick them up at the pharmacy on duty. More information under Pharmacy.

The GP visits you at home

In order to inform the GP as well as possible during a home visit, it is important that you have an up-to-date overview of your medication ready.

After your contact to the GP Emergency Post

A summary of your contact or visit will be sent to your own doctor in order to inform him/her exactly about your request voor help and what has been done about it. More information can be found under privacy policy.