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Does the GP Emergency Post record telephone conversations? Is this allowed?

Yes. All telephone conversations with people who call the GP Emergency Post will automatically be recorded. They will be stored in a secure environment for one year, in accordance with the statutory guideline. The conversations are recorded from the moment that the doctor’s assistant answers the telephone until the moment that the connection with the doctor’s assistant or the GP is broken.

A number of strict rules – statutory and internal – apply to the recording of the conversations. For instance, the recording of the conversations has been reported to the Dutch Data Protection Authority (College Bescherming Persoonsgegevens). Within the GP Emergency Post, strict rules apply to listening to conversations again at a later date. These rules are set out in a protocol. Why are telephone conversations reco