Why are telephone conversations recorded?

All conversations are recorded for the following reasons:

• To prevent any misunderstandings arising at a later stage about whether things were done correctly, for instance in the event of a complaint or a difference of opinion about advice given.
• To be able to evaluate conversations between the patient and the assistant and between the assistant and the doctor on duty within the framework of quality monitoring.
• For the purposes of checking the quality of the telephone communications and improving this if
• In case of any complaints, use the conversation as a source of information in the event of complaints from patients.