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Why are telephone conversations recorded?

All conversations are recorded for the following reasons:

  • To prevent any misunderstandings arising at a later stage about whether things were done correctly, for instance in the event of a complaint or a difference of opinion about advice given.
  • To be able to evaluate conversations between the patient and the assistant and between the assistant and the doctor on duty within the framework of quality monitoring.
  • For the purposes of checking the quality of the telephone communications and improving this if
  • In case of any complaints, use the conversation as a source of information in the event of complaints from patients.