Procedure
First find out whether you need to go to the doctor immediately with your complaint
It is important that you only call us if your complaint is urgent. To find out, we advise you to fill in the ‘Do I have to go to the doctor’ questionnaire on our homepage . Within 1 minute you can judge for yourself whether your complaint is urgent. It may be that your complaint is not urgent and that you are advised to call your own GP during office hours. In certain cases, you will receive advice on what you can do yourself to reduce your symptoms.
CAUTION! For each contact with the General Practitioner, have at hand: your proof of identity with your BSN, your insurance card and an up-to-date overview of the medications you are taking.
On the phone
The triagist, a specially trained doctor’s assistant, will ask you about this personal data and the nature of your complaints. This is called triage. Based on this conversation, the triagist(s) determines whether:
- you receive self-care advice,
- you have a consultation over the phone,
- you have to come to the General Practitioner for an appointment,
- a general practitioner comes to your home,
- You will be referred to another acute care provider, such as a dentist or a specialist in the hospital.
It is possible that you will first get a pre-triage nurse on the phone. This employee makes a quick assessment of the seriousness of your care request. If you need help quickly, you will be called back immediately by a triagist. If the help is not needed immediately, you will be called back at a later time. In this way, the General Practitioner remains easily accessible and all patients have quick contact with a care provider.
Consultation by phone
In some cases, we can provide remote care with the intervention of a general practitioner. This takes place by telephone. Digitization of care makes this possible. Think of the patient forwarding a photo, assessing it by the GP and then obtaining treatment advice. It is also possible that you have contact via video calling. There does not always have to be physical contact with the GP. The same rate is charged for this ‘remote consultation’ as for a consultation with the General Practitioner.
Consultation on General Practitioner
If you have an appointment to come to the General Practitioner, we ask you to be present at the agreed time. You will be helped in a treatment room or in a consulting room. This depends on the type of request for help you have. Both chambers have separate consultation hours. It may be that a patient who came in later is treated earlier and you have to wait.
The GP on duty will examine you and will give you medical advice and/or treat and/or refer you for further examination. In this case, you will be asked to await the results of the examinations. Based on the results, the doctor will determine which further treatments are needed.
If medication is prescribed, you can pick it up at the pharmacy on duty (see also under Pharmacy).
The GP will come to your home for a visit
In order to inform the GP as well as possible during a visit, it is important that an up-to-date overview of your medication is ready.
After your contact with the General Practitioner
A summary of the contact or visit will be sent to your own GP. This way, your GP knows exactly what request for help you have had contact with the General Practitioner and what has been done in response to this. You can find more information about this under privacy policy.