call first

What IS an emergency? What is not an emergency?

call first

Have the following details ready so that the doctor's assistant can provide you with the right assistance:

ID
Your address and telephone number
Insurance card or other proof of insurance
The name of your own GP
overview of your medication

if you have an appointment, bring this information with you

what is an emergency?

acute, disturbing symptoms
sudden severe pain
high fever (with your child)
increasing serious illness

what to do?

during the day: call your own doctor
outside office hours: call the GP medical post

what is not an emergency?

longer existing complaints
annoying, but not serious complaints
repeat prescriptions

what to do?

call your own GP the next working day

news

Video calling as an extra tool for triage

If you call us, we will ask a number of questions to find out how urgent your complaint is. We call this triage. In some cases, such as with external injuries, it can be useful if the triagist has a picture of the injury or of the situation you are in. That is why it has recently become possible to have video contact during the telephone conversation. This requires a smartphone or tablet with camera function. The image connection between you and the triagist is then easily established. If necessary, the triagist can ask the doctor on duty to watch. The use of video calling provides additional possibilities to provide you with good treatment advice and it can prevent a visit to the general practitioner.

A remote consultation will be charged for video calling. Rates: https://hapmaastricht.nl/en/rates

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