Complaints / Compliments

Compliments

Are you satisfied with the care of our General Practitioner? Then you can always let us know via info@hapmaastricht.nl

Complaints

We do everything we can to give you the best possible care.
Are you still not satisfied? Let us know via this complaint form.
An impartial and independent complaints officer will then look at your complaint.
He or she does not pass judgment on whether or not your complaint is justified.

Please note: We need a Declaration of Professional Secrecy . By doing so, you give us permission to view your data. And to discuss them with the colleagues with whom you had contact.
You send this form along with the complaint form.

Would you rather call the complaints officer first? Then make an appointment via the secretariat on 043-3874204.
After calling, the complaints officer will ask you to fill in the complaint form.

Do you have questions about reporting your complaint? Mail to info@hapmaastricht.nl

Are you unable to resolve the matter with the complaints officer? Then you can submit the complaint to the General Practitioner Care Disputes Committee. For more information see: www.skge.nl/patienten.

Contact details complaints officer

Stichting Huisartsenpost Maastricht & Heuvelland,
attn. Complaints officer
Reply number 126
6200 WC Maastricht