The board of the General Practice Emergency Post attaches great importance to patient involvement and participation opportunities to improve the quality of care. The Healthcare Institutions Client Participation Act (WMCZ) fits in seamlessly with this and thus gives all institutions a legal basis for establishing a Client Council. That is why it was decided in 2022 to establish such a council for the Maastricht and Heuvelland General Practitioners Emergency Post.
The Client Council aims to represent the common interests of clients. With the eyes of all residents of the region, we look at how the General Practice Emergency Post performs its tasks. After all, any resident can be a patient of the General Practice Emergency Post at any time. The Client Council has the legal authority to provide solicited and unsolicited advice to management on issues that are important to clients. Patient information, privacy protection and the complaints procedure are examples. The Board of the General Practitioners Emergency Post and the ClientCouncil hold regular meetings about this.
The Client Council focuses on the general interest of patients who make use of the care offered under the responsibility of General Practitioners Emergency Post Maastricht and Heuvelland. The council has opportunities to contribute ideas and discussions on a wide range of topics. If you have suggestions for improving the quality of care and communication about it, you are cordially invited to contact the Client Council.
The Client Council currently consists of five members. These members represent clients from the entire catchment area of the Maastricht and Heuvelland General Practitioners Emergency Post and have no substantive orbusiness ties with the General Practice Emergency Post.
John Wintjens, chairman Koos Munnecom, secretary Trudy Dolmans Annemiek Wijnheijmer Janny de Vries
There are currently no vacancies.
Download the 2022 annual report here.
You can contact the Client Council by filling out the form below. Your question/comment will be discussed at the next council meeting. You will then receive a substantive response from us.
N.B. The Client Council does not deal with complaints about GPs on duty or other employees of the General Practice Emergency Post. More information about filing a complaint can be found here.