Complaints / compliments

Complaints

Discuss your complaint immediately with the GP or employee of the GP Emergency Post. Does this not work? You can submit the complaint to an independent and impartial Complaints Officer. All complaints received by the complaints officer, both by telephone and in writing, can be processed. During this process no judgment will be made as to whether your complaint is justified or not.

Contact details for complaints officer

By telephone: 00 31 43387 4204 (Monday to Thursday between 10 and 12 a.m.)

By letter: 

Stichting Huisartsenpost Maastricht & Heuvelland,
For the attention of: Complaints Officer
Antwoordnummer 126
6200 WC Maastricht

By email: info@hapmaastricht.nl

If the mediation process with the Complaints Officer is not successful, you can decide to submit the complaint to the General Practitioner Care Disputes Committee. More information on: www.skge.nl/patienten.

Compliments

If you would like to give a compliment about the GP Emergency Post and/or your treatment, we would like to hear from you. You can send us an email at info@hapmaastricht.nl.