Huisartsenpost Maastricht en Heuvelland

Life threatening situation? Always call 112 Dentist Central: 046-30 30 360

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Life threatening situation? Always call 112 Dentist Central: 046-30 30 360
Home ยป Privacy

Privacy

1. General

In order to be able to provide good emergency medical care, we record data about you. We do this in line with the General Data Protection Regulation (GDPR). Under this law, an organization that works with personal data has certain obligations and the person to whom the data belongs has certain rights. In addition to this general law, specific rules apply to privacy in healthcare. These rules are stated in the Medical Treatment Agreement Act (WGBO), among other things. This privacy policy is intended to inform you about your rights and our obligations that apply under the GDPR and the WGBO.

2. Use of your personal data

When you contact us, visit the GP Emergency Station or a GP comes to your home in the case of emergency care, various personal data of yours may be processed. We record the data in an electronic patient file. This is necessary to be able to provide you with good medical care and to financially handle your treatment. In addition, processing may be necessary for, for example, combating a serious danger to your health or to comply with a legal obligation. At busy times, we work together with other Limburg GP Emergency Stations. Healthcare providers at these posts can view and record data in your file.

We process the following categories of personal data:

  • Name, address and place of residence (name and address) details
  • Date of birth
  • Gender
  • Telephone number
  • Citizen service number (BSN)
  • Insurance details
  • Your GP
  • Medical data

We also receive data from other healthcare providers, which may include your own GP or pharmacy. This only happens if you have given permission to do so with your GP or other healthcare provider.

In order to monitor and improve the quality of our services, we record telephone conversations. The recordings of these conversations can be used in the event of a complaint or an incident. These recordings are kept for a maximum of 1 year. There is also the possibility, at the request of a doctor,  to send photos for review. These photos are also kept for 1 year.

For your and our safety, camera images are recorded in the waiting areas of our GP Emergency Station by the hospital in which the GP Emergency Station is located. When an incident has occurred, the relevant images can be secured so that they remain available for the further handling of the incident.

3. Why do we process your data?

According to the GDPR, the Stichting Huisartsen Spoedpost Maastricht en Heuvelland is responsible for the processing of your personal data. Your data is collected for:

  • the provision of emergency care by employees at a GP Emergency Station and by the acting GP;
  • declaring the care provided to you to the health insurer;
  • monitoring the organisation’s own quality and business operations;
  • accounting for care provided to health insurers, based on anonymised data;
  • support for scientific research, education and information.

4. Scientific research

The data we register can be used for statistics on illness and health and for scientific research into medical treatments. Strict rules apply to protect your privacy. Data that can prove your identity (such as your name and address) will be deleted first. If it is necessary for the investigation to know who you are, we will always ask for your explicit permission first. If you have any questions or do not want your data to be used, please contact our organization.

5. Retention period of your data

Your personal data will not be stored longer than is necessary for the proper provision of care. For medical data, this retention period is in principle 20 years (from the last treatment), unless longer retention is necessary, for example for the health of yourself or your children. Telephone conversations are kept for 1 year. If there is a report, telephone conversations will be kept in accordance with the legal retention period.

6. Who has access to your data?

Only healthcare providers and employees who are directly involved in the treatment of your care request can consult your data. This includes, among other things: the triage nurse (qualified doctor’s assistant) with whom you have telephone contact, the general practitioner who treats you and the doctor’s assistant on duty at the General Practitioner Emergency Station. They will only consult your file to the extent necessary for your treatment. In the event of the handling of a complaint, it may be necessary for the complaints officer and manager of the GP Emergency Station to have access to your file and possibly to the recordings of telephone conversations and/or camera images. You give separate permission for this.

7. Transfer of personal data to third parties

The employees of our organisation have the obligation to treat your personal data confidentially. This means, for example, that your explicit consent is required for the transfer of your personal data to third parties. However, there are some exceptions to this rule. On the basis of a legal regulation, the duty of confidentiality of the healthcare provider can be broken, but also when there is a serious danger to your health or that of someone else. In addition, recorded data can be exchanged, if necessary orally, in writing or digitally with other healthcare providers involved in your treatment. For example, with the ambulance service, a specialist in the hospital to which you are referred, or the pharmacist who processes a prescription from you in order to be able to supply you with the right medicines.

8. Exchange of data

To improve the quality of patient care, the most important data from your medical file of your own GP and pharmacy can be viewed by the triage nurse and the GP on duty at the GP Emergency Station via the LSP or Whitebox. This data can only be requested by us if you have given specific permission to your own GP and/or pharmacy. If you have had telephone contact with us or you have been to the GP Emergency Station, or have been visited by the GP, a summary of your contact or visit will be returned to your own GP. This allows your GP to know exactly which complaints you have had contact with the GP Emergency Station and what has been done in response to them.

9. Security measures

We have taken several organizational and technical security measures to protect your data. In this way, all employees are informed and made aware of the privacy sensitivity of your data and how to handle it carefully and under strict confidentiality. In addition, we have taken various technical measures to protect our computer systems and network connections against unauthorized access. If, despite these measures, third parties gain unauthorized access to your data, we will report this to the Dutch Data Protection Authority.

10. Your rights

You have the right to inspect your data. If it turns out that data about you is incorrect, you have the right to have it corrected, supplemented or deleted by us. It may be that it is not possible to (fully) comply with a request, for example if your access leads to an infringement of the privacy of others or if deletion of data results in you not being able to provide you with proper care. If you wish to exercise your rights, you can make this known verbally or in writing using the contact details below. Your interests can also be represented by a representative (such as a written representative, or your curator or mentor).

11. Self-triage service “Do I need to go to the doctor?”

What does “Do I Need to Go to the Doctor?”

“Do I have to go to the doctor?” offers digital self-triage via an app. By filling in information about your age, gender and complaints, you can determine within 1 minute whether you need to see a doctor and if so, how urgent it is.

Self-triage via the app

If you use the self-triage via the app, you enter personal data. We collect the following data from you:

  • Gender
  • Date of birth
  • Your answers to the questions about your complaints
  • Unique identifier (UID) for the device you’re using to use the app

Callback request

You can request a callback via the app. Your GP emergency station will then call you back. To request a callback, please leave personal data. We only send and process this personal data if you give us permission to do so.

We may request this information:

  • Name
  • Telephone number
  • Address
  • Name of your GP
  • Citizen service number (BSN)
  • Description of your complaint
  • Photo of your complaint

Scientific research

Together with general practitioners and emergency stations, ‘Do I have to go to the doctor’ is participating in research to make the app better and safer. For this study, we use the following data: patient ID (anonymous and unique patient number in the GP Post Information System, HAPIS), the triage duration, age in years or date of birth, gender, the entry complaint based on the Dutch Triage Standard (NTS), urgency (urgency of the complaint) and the call result (care advice after self-triage). Scientists at Radboudumc, IQ Healthcare department, are investigating this data to determine how well the app works for GP emergency rooms. They do this to ensure that the app works as well as possible and as safely as possible for patients.

Why do we collect your personal data?

We collect this data to answer the question ‘Do I need to see a doctor?’ and to determine how urgent your care question is. Your privacy is important to us and that is why we handle your data properly. To improve the app, we process your data anonymously.

Learn more

For more information about what data we collect and how we use it, please read our extensive privacy statement on our website. By using the app, you automatically agree to the terms of use on our website.

Please note: If you have any questions about the result of the self-triage or if you are unsure whether you should go to the doctor, please contact your GP or GP emergency station. They can advise you further and answer your health question.

12. Question or complaint

If you have a question or complaint about the way we handle your data, please contact our Data Protection Officer. The contact details are given below. If you cannot resolve the matter with our Data Protection Officer, you have the right to file a complaint with the Dutch Data Protection Authority.

13. Contact details

Maastricht and Heuvelland GP Post Foundation
Attn. Data Protection Officer
P.O. Box 5800
6202 AZ Maastricht
Tel: 043-387 7538
Email: info@hapmaastricht.nl